Sitiket
A dynamic ticketing platform offering end-to-end travel booking from search and seat selection to payment integration. Built to handle real-world complexity of multi-route travel booking at scale.
Challenges
- 01
The booking flow involved multiple dependent steps (search → seat selection → passenger data → payment) managing state across these steps without losing data was complex.
- 02
Integrating with external travel APIs introduced unpredictability: inconsistent response formats, timeouts, and availability data that could change between search and checkout.
- 03
The UI needed to be fast and intuitive for users under booking pressure any friction in the flow directly impacted conversion.
Solutions
- 01
Designed a multi-step booking flow with persistent state management, so users can navigate back and forward without losing their selections or entered data.
- 02
Built a robust API integration layer with normalization functions that standardize external API responses making the app resilient to upstream inconsistencies.
- 03
Focused on micro-interactions and clear progress indicators throughout the booking journey, resulting in a smooth and confidence-building user experience.
Developed the brand identity and fluid booking experience.