Mulia Travel
A web-based platform built to automate the entire booking workflow for a travel agency from customer inquiry to payment confirmation. Before this system, everything was done manually via WhatsApp and spreadsheets.
Challenges
- 01
The travel agency was handling all bookings via WhatsApp and manual spreadsheets, causing frequent double-bookings and missed payments.
- 02
Customer data was scattered across multiple files with no unified view making follow-ups and reporting extremely time-consuming.
- 03
There was no way for the agency to track package availability, booking status, or revenue at a glance.
Solutions
- 01
Built an end-to-end booking system with package management, availability control, and automated booking status tracking eliminating the need for manual WhatsApp coordination.
- 02
Created a unified CRM-like customer view where all bookings, contacts, and payment history are centralized per customer profile.
- 03
Developed a real-time admin dashboard with revenue summaries, booking trends, and status overviews giving the business owner instant operational visibility.
Designed the brand logo and professional travel interface.